Reference

Legal clarity before your account opens

Clear account rules help you know what we collect, how wallet records are checked, and when access depends on local law.

Account eligibilityDANA recordsQRIS checksCookie noticeData request path
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CONTACT ROUTES

Legal help through local contact paths

A legal question should reach a person who can read account context. Our support desk is available daily from 09:00 to 23:00 WIB through live chat, email, and the account message centre. If you contact us from Jakarta or another Indonesia city, include your username, payment rail, and date so we can trace the right legal record without exposing private wallet details in chat.

Team online

Live chat legal queue

Use live chat between 09:00 and 23:00 WIB for urgent account access, eligibility, or wallet record questions. We may move you to email if the matter needs documents or a longer written reply.

Email document requests

Send legal requests by email when you need a copy of account data, a correction, or a written answer. Include your username, registered phone number, and the DANA, OVO, GoPay or QRIS reference.

Account message centre

After sign-in, open Account > Help > Legal Request to keep the thread inside your profile. This path lets our team confirm the request without asking you to repeat sensitive details.

DATA HANDLING

How we manage legal account records

Your legal record is handled as part of account safety, wallet matching, and service access.

Identity and account details

We store the details you submit during account opening, profile edits, and verification steps. These records help us match you to your wallet actions and answer legal questions about access or account ownership.

Payment record matching

DANA, OVO, GoPay and QRIS references are kept with timestamps, account IDs, and transaction status. We use those fields to check charge questions, withdrawal reviews, and any legal request tied to wallet history.

Cookie and session controls

Cookies help keep you signed in and recognise a known device. If you clear browser data, we may ask for another login check through Profile > Security before legal account tools appear.

Game activity records

Account logs may include game categories and titles you opened, such as Andar Bahar, Rocket Crash or Fish Hunter. We use this only when needed for dispute checks, session questions, or security alerts.

Retention and deletion requests

We retain account and wallet records only for operational, payment, security, and legal reasons. You can request correction or deletion by email, and we will explain if a record must stay longer.

Change request verification

For name, phone, payment or data changes, we verify the request through your account and a support channel. This prevents another person from changing legal records that belong to your profile.

Common legal questions before joining

These answers explain how our legal terms affect your account, wallet records, cookies, and support contact. They are written for Indonesia account holders who want a clear path before opening a profile. If your issue includes documents, payment references, or a disputed login, contact support so we can read the account record before replying.

When you open an account, you agree to provide accurate details, keep your login private, and use the service where local law permits. The same terms also cover wallet records, cookies, account checks, and support requests.

We use DANA, OVO, GoPay and QRIS records to match deposits, withdrawals, refund questions, and dispute checks to your account. These records include timestamps, reference numbers, account IDs, and transaction status.

Yes. Email support with your username, registered phone number, and the request scope. We may verify your identity through Account > Help > Legal Request before sending account data or explaining any restricted record.

If eligibility depends on local law, we may limit account access, ask for verification, or decline a request. We will point you to the relevant account step and keep wallet records available for review.

Cookies support sign-in, device recognition, and session safety. You can clear them in your browser, but a new device or cleared session may trigger another check through Profile > Security.

You can request corrections through Account > Help > Legal Request or email support. We verify changes against your account history before updating legal records, especially when DANA, OVO, GoPay or QRIS details are involved.

Start with live chat from 09:00 to 23:00 WIB if access is urgent, then move to email for documents. Include your username, payment reference, date, and the account step related to the dispute.

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